Privacy Policy

Last Updated: July 23, 2024

Mendez Transportation LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.mendeztransportation.com, use our online booking platform, and utilize our non-emergency medical transportation (NEMT) services.

Please read this policy carefully. By using our Site and Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1. a) Personal Data:

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, and hometown, that you voluntarily give to us when you book a ride or contact us.

1. b) Protected Health Information (PHI):

In the course of providing NEMT services, we may collect limited PHI as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This may include:

• Patient’s name and contact information.
• Pick-up and drop-off locations (e.g., residence, clinic, hospital).
• Date and time of medical appointments.
• Information regarding mobility needs (e.g., ambulatory, wheelchair, stretcher).
• Information provided by healthcare facilities or insurance partners to facilitate transportation.

We are committed to protecting the privacy and security of your PHI in compliance with HIPAA and other applicable laws.

1. c) Financial Data:

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you book and pay for a ride through our Site. We store very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our third-party payment processors (e.g., Stripe, PayPal), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

1. d) Data From Website Activity (Derivative Data):

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Create and manage your account.
• Schedule, dispatch, and provide NEMT services.
• Process payments and refunds.
• Communicate with you regarding your bookings, appointments, or service updates.
• Coordinate with healthcare providers or facilities as necessary to perform the transportation service.
• Improve the efficiency and operation of our Site and services.
• Comply with legal and regulatory requirements, including HIPAA.
• Resolve disputes and troubleshoot problems.

3. Disclosure of Your Information1

We do not sell your Personal Data or PHI. We may share information we have collected about you in certain situations. Your information may be disclosed as follows:2

• By Law or to Protect Rights: If we believe the release of information about3 you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes our obligations under HIPAA.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and dispatching. Our drivers and dispatch personnel will have access to the necessary information to perform their duties.
• Business Associates under HIPAA: We may disclose PHI to our business associates who perform functions on our behalf, provided they agree in writing to safeguard the information appropriately.
• Medical Treatment: We may disclose PHI to a healthcare provider for treatment purposes, such as confirming an appointment.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and PHI. This includes staff training in HIPAA, data encryption, and secure access controls. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices

• Access and Correction: You have the right to review and request changes to your personal information.
• Rights Under HIPAA: You have specific rights regarding your PHI. For more information, please refer to the U.S. Department of Health and Human Services website.
• Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe link in our emails. Please note that you cannot opt-out of transactional communications related to your booked services.4

6. Policy for Children5

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under6 age 13, please contact us using the contact information provided below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Mendez Transportation LLC

1404 Lincoln Ave

Panama City, FL 32401

Phone: (305) 476-2974

Email: info@mendeztransport.com

2. Terms of Service

This page sets the rules and expectations for using the website and booking services.